Screen Repair Winter Offer: $95 for iPhone X/XS. Price-Match all Brisbane Stores.
Screen Repair Winter Offer: $95 for iPhone X/XS. Price-Match all Brisbane Stores.
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I. Acceptance of Terns
1. The following Terms and Conditions govern all business relations between Mr. Phone and the customer. This agreement is valid at the time the contract is entered into. Mr. Phone reserves the right to make reasonable technical and other changes at any given time.
2. You, as the customer, agree to thoroughly read and accept the following Terms and Conditions.
II. Phone Repair and Quotation
1. As the customer, you have submitted your goods to Mr. Phone for assessment and/or repair. Please note that Mr. Phone is a Third-Party Repair Agent and is not authorized to use genuine parts for repairs.
2. Please be honest and clearly state all faults/issues with the device requiring repair. Advise if the device has been previously repaired by another service provider.
3. Quotes are provided before repair, and Mr. Phone reserves the right to amend or change the quote during the repair process. Mr. Phone also reserves the right to refuse service.
4. Turnaround time is an estimate and may change based on factors such as fault complexity, parts availability, or damage during the repair process.
5. For complex repairs requiring an experienced senior technician, the device may be sent to Mr. Phone head office, taking up to 10 working days.
6. The customer's device will be tested before repairs commence, and if non-responsive, Mr. Phone is not liable for additional faults that may arise after repair.
7. Opening the device makes it non-water-resistant.
8. In the event of damage caused by Mr. Phone, a replacement or repair equivalent to the market value will be provided.
9. Mr. Phone shall not be liable for any damage suffered as a result of these Terms. Indirect or consequential damages are not covered.
10. The customer acknowledges that additional faults may be found during examination, and Mr. Phone is not responsible for further damage.
11. A repair by Mr. Phone may void the manufacturer's warranty and other device warranties.
III. Not covered under warranty
1. If a customer chooses another repair agent after Mr. Phone or opens the device, all warranties provided by Mr. Phone are void.
2. Mr. Phone warranties services directly provided to the customer. Other device issues may be unrelated to the repair.
3. Water damage prior to or after repair, existing frame damage, loss of data, and repairs conducted with BYO parts are not covered.
4. Screen protectors, Apple battery replacements, iOS 15 updates, and repairs on the motherboard may affect warranty.
5. For any warranty claim, parts must be attached and in original condition.
IV. Warranty Repairs
1. Mr. Phone warranty applies to paid parts and/or services.
2. Warranty claims are for manufacturing faults and subject to technician approval.
3. Device repairs with no warranty include the motherboard.
4. 12-month repair device warranty covers specific components and is void in case of physical damage.
V. Privacy Policy
During the repair process, Mr. Phone may require access to the customer’s personal information. Mr. Phone may disclose personal information if required by authorities, respecting privacy rights.
All rights reserved by Mr. Phone Taigum Team.
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